Terms & Conditions

These are the terms and conditions which apply to your purchase of accessories and other goods ("goods") from the web site at  (the "website"). The website and goods are provided by Floral Creations by Reena, a company registered in England with a registered office at 72 Valley Mill Lane, Bury, BL9 9BY, United Kingdom ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. If you have any questions about the terms and conditions, the goods or the website please email us at reena@floral-creation.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

We have two different types of payments you can use, they are Credit/Debit Card (VISA, Mastercard etc.) or PayPal

 

HOW DO I TRACK MY ORDER?

 

Once your order has been dispatched, we will send you your tracking number with the link.

HOW DO I CHANGE/ CANCEL MY ORDER?

Please email us immediately on it is important you contact us before your item has been dispatched, otherwise you must follow our returns process.

 

CAN I CHANGE THE DELIVERY ADDRESS?

 

We ask that you contact us as soon as possible if you would like to change the delivery address details, otherwise the item(s) will be shipped to your default address (PayPal users)

Shipping

We aim to offer you a fast and friendly service from start to finish. We aim to dispatch your order 24-48 hours once order has been received.

Tracked delivery is available on every purchase including Europe and International deliveries. A link will be sent once the item has been dispatched

How long will this take?

Tracked Delivery

UK: 3-5 business days

Worldwide Tracked Delivery

Europe: 7-14 business days

Rest of the world: 7-21 business days

Returns Policy

If you receive your order and it doesn’t meet your expectations or you are unhappy, you have 14 days from receipt of delivery to return the product(s) in exchange for a full refund (postage not included) subject to our terms and conditions listed below.*

Please note, the item(s) must be returned intact and handled with care and must be returned with the same packaging. We also advise you provide us with proof of the return.

Just e-mail  to let us know your concerns and we will refund you as soon as we receive the item(s) back.

The money will be refunded within 5 to 10 business days after we are in receipt of the item(s). We will notify you by email when the refund has been issued.

 

Holiday Returns

We know Christmas can be a stressful period to buy and return gifts, so we’re offering you some extra time to send back any unwanted item(s). Orders placed between 1st December 2017 and 1st January 2018 must be returned to us by 10th January 2018.

For orders placed after 1st January 2018 our usual returns policy applies, as above.*

Returns Address:

72 Valley Mill Lane, Bury, BL9 9BY

 

This privacy policy sets out how Floral Creations by Reena uses and protects any information that you give Floral Creations by Reena when you use this website.

Floral Creations by Reena is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Name and title.

  • Contact information including address and email address.

  • Demographic information such as postcode.

  • Other information relevant to customer surveys and/or offers.

 

What we do with the information we gather

We require this information to understand your needs, and to help provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may from time to time send emails about new products, offers or other information of interest to you using the email address you have provided.

  • We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard the information we collect on line.

How we use cookies

A cookie is a small file, which asks permission to be placed on a computer hard drive. When you agree, we use traffic log cookies to identify which website pages are being used. This information is used to improve our website and tailor it better to customer needs.

 

Personal information

 

We will not disclose your personal information to any third party unless we have your permission, or are required by law to do so.

If you believe that any information we are holding for you is incorrect, please email or write to us, and we will promptly correct any information found to be incorrect.

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